Xact! Client Testimonials

"Why do we do business with Xact?"

"Anchor Bank Eagan does business with Xact Resources because their customer service is "Xactly" what we need and the results speak for themselves."

Andrew Rihm
Bank Manager
Anchor Bank Eagan


"Xact Resources became a collection agency for West Central Wireless January, 2008. I have nothing but good things to say about the entire process they have. They communicate with me daily, if necessary. I have been completely satisfied with their efforts in collections and skip tracing. When I first hired their company, I stressed to them the importance of being professional and completely understanding to our customers. I explained my experience of being a Coordinator in Accounts Receivable of treating people with dignity and respect. Sure, some accounts will never pay. But the ones they actually do reach either by mail and or phone, I wanted for them to be treated respectfully. Xact has proven to me that they are the company I was looking for. I have not had any complaints from customers regarding their contact. Our goal is to put our customers back in service even if they have to pay it out. I am satisfied with the amounts collected and paid to West Central Wireless. As any company, we would like to have all of our debt paid by these customers, but that's not reality. So, all in all, I am satisfied with the percentage collected and have high hopes for them to be with my company for many years to come."

Jan Elkins
Collection Coordinator
West Central Wireless

 

 

 

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